A: This error means that you have chosen a login name that someone else has already chosen. Choose a more complex login name, such as a first and last name combination, or add a number to your name.
A: User names need to be unique across the database. They are not case sensitive. Passwords are case sensitive and need to be between 7 and 17 characters long.
A: A few things could be wrong in this situation. If it is the start of a new school year or you have just moved into your school district, we may not have you or your child loaded into our database. If it is the start of the new school year, you should wait a few weeks and try again when we will more likely have you added into the system. If you are new to the district, you should contact your school to have them add you into the database. One other possibility is that the information you are entering about your child is not matching the information we have in our database, which we receive from the school. You may either contact your school or Honeywell for this correction.